Skip to main content

STORYTIME

Meet GreenPath Solutions, a mid-sized logistics company based in Lagos, Nigeria. Despite its growing clientele, the company struggled with operational inefficiencies that led to delayed deliveries and customer dissatisfaction. Leadership recognized that their front-line employees, particularly warehouse staff and dispatch riders, needed training to improve their skills in time management, communication, and customer service.

GreenPath collaborated with a Learning and Development firm to conduct a customized training program aimed at addressing these pain points. The training focused on:

  • Time Management Techniques

  • Customer Service Excellence

  • Efficient Communication Channels

  • Problem-Solving Strategies in Logistics

The sessions were interactive, featuring real-life scenarios, role-playing activities, and problem-solving exercises tailored to their logistics operations. However, training was not the end—it was just the beginning. To ensure the lessons stuck, GreenPath implemented the following strategies:

  1. Post-Training Reinforcement: Managers conducted weekly check-ins to review how employees applied their training. This created accountability and allowed for troubleshooting challenges in real time.

  2. Peer-to-Peer Learning: Employees who excelled in applying the training were paired with colleagues as informal mentors, fostering a culture of knowledge sharing.

  3. Incentives for Application: The Company introduced recognition awards for staff who demonstrated significant improvement in performance metrics aligned with the training.

  4. Leadership Support: Managers modelled behaviours taught during training, such as clear communication and timely feedback, reinforcing expectations.

Within three months of the training:

  • Delivery delays decreased by 35%, with packages arriving on or before promised times.

  • Customer satisfaction scores improved from 68% to 89%, thanks to better communication and service.

  • Employee productivity increased by 25%, as team members began using time management techniques effectively.

One warehouse supervisor, Ade, shared his experience: "Before the training, I struggled with prioritizing tasks. Now, I use the techniques we learned to plan my day effectively, and it’s made a big difference in how my team operates."

The Ripple Effect

This success led GreenPath to make training transfer a key part of its employee development strategy. The logistics company saw not only operational improvements but also boosted morale and retention, as employees felt empowered by their growth.

Now Your Turn!

At M.Bryan Consulting, we specialize in creating training programs that drive real-world results, just as GreenPath Solutions experienced. Whether you are in logistics, manufacturing, or any other sector, we help ensure your training investments translate into measurable success.

Let us collaborate today!
Location: FJ87+P4 Lekki, Nigeria

Comments

Post a Comment

Popular posts from this blog

TEN TRAINING TIPS TO IMPROVE PRODUCTIVITY AND RETENTION

Set Clear Objectives : Define specific, measurable goals for your training programs to align with organizational needs. Customize Content : Tailor training materials to address the unique challenges and needs of your team or industry. Incorporate Active Learning : Use interactive methods like case studies, role-playing, and group discussions to keep participants engaged. Leverage Technology : Use tools like e-learning platforms, gamification, and virtual reality to create dynamic and accessible training experiences. Encourage Continuous Learning : Promote a culture of ongoing development with microlearning, refresher sessions, and access to resources post-training. Provide Practical Applications : Incorporate real-world scenarios and encourage participants to apply new skills immediately on the job. Offer Feedback and Recognition : Provide constructive feedback during training and recognize participants’ efforts to foster motivation and growth. Engage Managers : Involve supervisors to ...
Post a Comment
Read more

HOW ENGAGEMENT IMPACTS TRAINING TRANSFER: THE KEY TO LASTING LEARNING OUTCOMES

Engagement is more than just participation—it is the level of attention, interest, and commitment learners put into their training experience. High engagement in training directly influences the ability to transfer learned skills into the workplace, turning knowledge into real-world action. Why Engagement is Crucial for Training Transfer Increases Knowledge Retention: Engaged learners are more likely to remember what they have learned because they actively participate in the process. This deeper cognitive involvement ensures that knowledge sticks and can be applied later. Encourages Active Application: When learners are engaged, they are more likely to take the initiative to apply their new skills to everyday tasks, strengthening the connection between learning and action. Improves Motivation and Commitment: Engaged employees feel more motivated to improve performance and see the value in training. This commitment drives them to put in the effort needed to apply what they have learned ...
Post a Comment
Read more

THE ROLE OF LEADERSHIP IN SUSTAINED SUCCESS

Great organizations do not thrive by chance—they are built on the foundation of strong, visionary leadership . While strategies, processes, and market dynamics play crucial roles, leadership remains the key driver of long-term success . But what makes leadership truly impactful? It is not just about making decisions or giving directions; it is about inspiring, empowering, and cultivating a culture of continuous growth and resilience . Key Leadership Traits That Drive Sustained Success Vision & Strategic Thinking – Successful leaders do not just focus on short-term wins; they create a compelling vision for the future and ensure their teams are aligned to achieve it. Empowering & Developing People – A leader’s legacy is measured by the success of their team. Investing in employee growth through coaching, mentoring, and training ensures long-term organizational strength. Accountability & Ownership Mindset – Strong leaders set clear expectations and create a culture where ...
Post a Comment
Read more